Where We Ship, How Fast, and What It Costs
We know you're excited to get your order. Here's everything you need to know about shipping.
Processing Time. Orders are typically packed and fulfilled within 2-3 business days. During big sales events and product launches, please allow 5-10 business days for processing. You'll get a confirmation email as soon as your order is placed, and a shipping notification with tracking info once it leaves our warehouse.
Delivery Speed. Standard shipping takes about 3-7 business days after processing. Delivery times may vary depending on your location and carrier delays. We hand off packages to USPS or UPS, and once they're in the carrier's hands, we can't control what happens next.
Shipping Costs. Free standard shipping on all domestic orders over $54.99. Orders under that amount are charged a flat rate calculated at checkout. No hidden fees, no surprise charges at the door.
Where We Ship. Our main site ships within the United States. We also have regional sites for other countries — if you're shopping from outside the US, make sure you're on the right version of our site.
Tracking Your Order. Once your order ships, you'll receive an email with a tracking number. Use it to follow your package every step of the way.
Wrong Address? Double-check your shipping info before completing your order. If an order is returned due to an insufficient or incorrect address, we'll refund the order minus the cost of shipping.
Missing Package? If tracking says delivered but you don't see it, check around your property first. Carriers sometimes leave packages in less obvious spots. If you're in an apartment, check with the leasing office. Still nothing? Reach out via our contact page and we'll do what we can to help.